You can track your order here, enter your tracking number then press “Track” to check your order status.

Once the order has been processed, tracking number usually takes 3-5 business days to be generated. Please take note to allow 3 to 5 business days for your tracking information to be updated. If you have not received your tracking number within 5 business days and/or If the tracking status is “not available” within 3 to 5 business days from the time you have received your tracking number, kindly send us an email at support@2thepocket.com

You can retrieve your tracking number from your email address or in your account settings after 3 to 5 business days of confirmation order. If you have not received your tracking number within 5 business days, kindly send us an email at support@2thepocket.com.

In the event you wish to cancel your order, please contact us within 24 hours upon confirmation of order at sales@2thepocket.com. Please be advised that any cancellations after 24 hours upon confirmation of order will no longer be allowed and will not be entertain.

On the side note, a handling charge will be charge USD 8.00 or 10% of the product price will be charged as handling charge for item cancellation  (whichever is higher).

We are unable to provide you with an exact date and time of the delivery. Delivery times are influenced by product availability, geographic location, your shipping destination and the courier partner’s delivery schedule in your location.

The processing time for orders is 3-5 business days. Once the shipment is already loaded on the plane, estimated delivery is 10-14 business days for the United States and 15-21 business days internationally. 

Please take note that there are some unforeseen circumstances such as customs delays that we are unable to control on our end as well as, some delays if there is an upcoming holiday season.

Unfortunately, we are unable to speed up the delivery. Please refer to the delivery time within the United States and Internationally as mentioned.

We accept all major credit cards: MasterCard, Visa, American Express, Discover through PayPal and Stripe.

Yes, we offer WORLDWIDE SHIPPING, that’s the reason why our deliveries may get delayed in holidays, due to high demand. 

We offer FREE SHIPPING to all the world.

For complete information about this, visit the Return Policy page.

We are happy to answer any questions you may have. Contact customer service at https://www.2thepocket.com/contact-us/. Although we highly recommend to use your account’s  “Personal Ticket Area” to receive personalized support. If it has been more than 5 business days and you have checked your spam folder, send us an email to support@2thepocket.com and we will forward your tracking information.

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